Returns & Warranty

Every EZ-Tap, EZ-Tap Pro, and Versa-Tap is covered by an unconditional 30-day money-back guarantee and a one-year replacement warranty. Here is how it works.

30-Day Money-Back Guarantee

Every product we sell comes with an unconditional 30-day money-back guarantee. If it doesn't meet your expectations for any reason, return it within 30 days of purchase for a full refund, no questions asked. To start a guarantee return, follow the steps in the Returns section below.

Warranty

If your product fails What we do
Within 1 year of purchase Replaced free of charge.
After 1 year from purchase May be replaced at retail price less a $100 discount.

Returns made more than 30 days after the purchase date require the customer to pay shipping charges.

Returns

Please include the following with any returned product:

  • The original packaging, or equivalent protective packaging
  • A copy of the original invoice
  • A letter or email describing the reason for the return

Ship returns to

Stratus Engineering, Inc.
11718 Alderidge Lane
San Diego, CA 92131-3730

Questions about a return or warranty replacement? Contact us before shipping and we will help sort it out.

See also: Shipping & Handling Information